Posts tagged: system

The Red Bead Experiment

13 Nov 2023

**Scattered across almost any consultant’s PowerPoint decks will be several quotes. There’s the infamous, “If we asked what they wanted, they’d have said a faster horse,” and “Everyone has a plan until they get punched in the mouth,” and the one I’ll be talking a bit about today is, “A bad system beats a good person every time.”

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On the Front Lines

30 Apr 2020

When many companies want to bring about change they primarily train and inform people as to the new behaviors and expectations. What is often unattended is where the lines are where the change is the most disruptive and what needs to happen right on that line.

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